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Terms & Conditions

General Information

This website is operated by Ape.
By accessing our website and placing an order, you agree to the following Terms and Conditions.

We reserve the right to update or modify these terms at any time.

Products

All products are described as accurately as possible on their respective product pages.

Please note that product images are for illustrative purposes only. Colors or small details may slightly vary from the actual product due to screen settings or production differences.

Pricing

All prices are listed in Euro (€) and include VAT where applicable.

Shipping is free and already included in the final price displayed at checkout.

We reserve the right to modify prices at any time, but the price confirmed at checkout will always be the final price charged.

Payments

We accept the payment methods available during checkout.

Orders will only be processed after payment has been successfully confirmed.

Shipping

Orders are processed within 1–2 business days after payment confirmation.

Estimated delivery times:

  • Italy: 2–3 business days

  • Europe: 3–5 business days

  • International: 5–12 business days

Once your order has been shipped, you will receive an email with tracking information.

Please note that delivery times may vary due to factors outside our control.

Returns & Refunds

Customers have the right to request a return within 14 days of receiving their order.

To be eligible for a return, the item must be:

  • Unused

  • In the same condition as received

  • Returned with original packaging and tags

Return shipping costs are the responsibility of the customer, except in the case of defective items or shipping errors.

Once the returned item has been received and inspected, refunds will be processed within 5–10 business days using the original payment method.

For return requests, please contact:
apestudiox@gmail.com

Liability

We are not responsible for damages caused by improper use of our products.

PRIVACY POLICY

Data Controller

The Data Controller is [Insert Company Name].

For any privacy-related requests, please contact:
apestudiox@gmail.com

Data We Collect

We may collect the following information:

  • First and last name

  • Shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through third-party payment providers)

How We Use Your Data

Your data is used for:

  • Processing orders

  • Shipping products

  • Customer support

  • Legal and tax obligations

Data Retention

Personal data is stored only for the time necessary to fulfill legal and administrative obligations.

Your Rights

You have the right to request:

  • Access to your personal data

  • Correction of your data

  • Deletion of your data

  • Restriction of processing

Requests can be sent to:
apestudiox@gmail.com

COOKIE POLICY

This website uses essential cookies necessary for the proper functioning of the platform.

We may also use third-party cookies for analytics and marketing purposes.

Users can manage their cookie preferences through the cookie banner available on the website.